We at Felix Snaps strive to ensure that you are completely satisfied with your purchase. If there is an issue with your order, please review our return and refund policy below.

  1. Return Policy

    • Due to the nature of our products, we do not accept returns unless the item is damaged or defective upon delivery. Please inspect your order immediately upon receipt.
    • In case of damage or defective items, contact us within 48 hours of delivery at [email protected] with photographic evidence, and we will arrange for a return or replacement.

  2. Refund Policy

    • Refunds will be issued for damaged or defective items, and the refund will be processed via the same method of payment (Cash on Delivery). Refunds are processed within 7-10 business days after receiving the returned item.

  3. Non-returnable Items

    • We do not accept returns for items that have been opened, used, or altered.

  4. How to Request a Return or Refund

    • To initiate a return or refund request, please email us at [email protected] with your order details and the issue you encountered.

  5. Exchange Policy

    • We currently do not offer exchanges. If you wish to change an item, you will need to return the item and place a new order.

      Contact Information: Felix Snaps

Email: [email protected]